‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.

First identified more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline may not seem like an clear candidate for social media algorithms.

Nonetheless, its ascent as a popular subject on TikTok has placed it at the forefront of an advertising revolution, in which large companies are allocating substantial funds to content creators and reducing expenditure on marketing items in legacy broadcasters.

From Oil Rigs to Online Hacks

Originally produced in the 1870s by chemist Robert Cheeseborough, who observed drillers using on their skin with a byproduct of the drilling process. Now, a flood of amateur-created clips have recorded its extensive utilization in “everyday tips”.

Hailed as a solution for polishing footwear or making fragrance last longer, and also a remedy for creaky hinges. Users have even applied it to combat the nuisance of crisp flavouring sticking to fingers.

Harnessing the Hype

Spotting its digital renaissance, executives at the multinational boosted the tips by asking their own scientists to test them and providing creators with the outcome data.

Suggestions that it lessened the burn from hot food on the lips were given the thumbs up. This was also the case for ideas it could lengthen scent duration and restore leather handbags. Proposals that it might bleach teeth or lengthen eyelashes were disproven.

A Plan Built on ‘Social Listening’

Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to turbocharge spending on content creators.

This observation of social channels to inform business strategy has been labeled “social listening”. Fernando Fernández, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on platform-based material.

Adapting to New Consumer Habits

The company's social media lead, who is leading the online push, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without dampening the fun” was essential.

“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and discussing household products.

“We are witnessing a departure from a one-to-many model, where we would just send out ads … Today, it's numerous dialogues, diverse communities. Changes in digital feeds means that these communities feel niche, however, they are large.

“Having your brand advocated by consumers, mentioned by individuals, that is how you can build trust and relevance. Content makers are key. We’re really scaling this advocacy model.”

A Fundamental Consumption Turn

The strategy reflects seismic changes taking place in media consumption, with Gen Z and millennial audiences devoting greater hours to digital networks than television, magazines or radio.

The transition is visible in declines in broadcast and newspaper ads. Across Britain, advertising income for primary networks have declined by over six hundred million pounds in real terms since 2019.

The Creator Economy Boom

Additionally, it points to a blurring of media roles as corporations essentially turn into content studios, partnering with hundreds of content creators to boost their products.

An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.

“Many companies report to us people trust recommendations from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.”

He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also enables easier content adjustment to gauge performance.

Such methods are increasing. Advertising spending on the creator economy is rising at quadruple the rate than the media industry overall. Across the United States, it has over doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.

TV's Lasting Role

Regardless of the massive shift, executives said they believed TV advertising still had a prominent role to play, as networks still held the capability to shape the national conversation.

The executive noted: “Among the most effective advertising investments is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”

Jason Flynn
Jason Flynn

Mira Thorne is a writer and poet based in Stockholm, passionate about exploring human emotions through narrative and verse.